Frequently Asked Questions

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Domestic Shipping: Free shipping for all domestic orders above Rs.1000

International Shipping: Shipping charges will be calculated and communicated before order confirmation as these orders taken manually through whatsapp or social channels. Additional customs duties or taxes, if applicable, are the customer’s responsibility.

All Orders except custom orders are processed within 3-5 business days after confirmation, excluding weekends and public holidays.

Custom orders  may require additional processing time, which will be provided in corresponding product description as it varies for product.

Domestic Orders: Estimated delivery is 5-7 business days after order dispatch.

International Orders: Please contact us at support@zipali.in

Please note that delivery times are subject to courier partner timelines and may vary due to unforeseen circumstances.

Once your order is shipped, a tracking number will be shared via email or SMS. You can track your order status directly on the courier partner’s website.

Ensure the delivery address and contact details are accurate when placing your order. Zipali is not liable for delays or non-delivery caused by incorrect or incomplete information from customers.

Orders cannot be cancelled  once shipped.

If your order is delayed or not delivered within the specified timeline, please contact us at support@zipali.in or +919074486240 and we will assist you promptly.